Support & Resources
Warranty
& care.
All Conergies products are backed by a limited warranty against qualifying manufacturing defects, subject to proper installation, registration, use and maintenance.
Good news for Europe
Europe is Zone 1.
Warranty length for Colour PPF depends on the climate zone where the film is installed. Every European country sits in Zone 1 — the longest coverage Conergies offers.
| Zone | Colour PPF warranty | Region |
|---|---|---|
| Zone 1 | 10 years | All of Europe, plus the United States and Canada |
| Zone 2 | 8 years | Mexico, Central America, the Caribbean, South America, Oceania |
| Zone 3 | 5 years | Africa, the Middle East, Asia, Russia and Turkey |
Note that for Conergies warranty purposes, Russia and Turkey are classified under Zone 3 rather than with the rest of Europe.
Coverage by product
Warranty periods.
| Category | Series | Warranty in Europe | Notes |
|---|---|---|---|
| Clear PPF | Crystalix Series | 10 years | 10 years across all warranty zones. The applicable period for Clear and Matte Clear PPF is determined by the specific series installed. |
| Colour PPF | ColorPPF | 10 years | Europe is Zone 1. Zone 2 is 8 years and Zone 3 is 5 years, determined by the climate and environmental conditions of the country of installation. |
| Windshield Film | ClearGuard | 1 year | A specialised exterior glass protection product. Surface wear, scratching, texture, waviness and optical distortion may occur in normal use. Scratches and wear caused by wipers, road debris, cleaning or maintenance are not covered. |
| Headlight Film | LUMEN | 7 years | Determined by the specific product installed. |
What is covered
Qualifying defects.
Our warranty covers qualifying issues related to product material or manufacturing quality during the stated warranty period. Depending on the category, this may include yellowing, cracking, bubbling, delamination or other qualifying manufacturing defects.
To qualify, the product must
- Be a genuine Conergies product
- Be used for its intended application
- Be installed in accordance with official installation guidelines and accepted professional standards
- Be installed on a suitable and properly prepared surface
- Be properly used, cleaned and maintained after installation
- Be registered where warranty registration is required
Valid proof of purchase, installation records, product information and photographs may be requested when submitting a claim.
Exclusions
What is not covered.
This limited warranty does not cover issues resulting from the following.
- Improper storage, transportation or handling
- Improper or unprofessional installation
- Installation on unsuitable, damaged, repainted or improperly prepared surfaces
- Improper cleaning, care or maintenance
- Misuse, abuse, negligence or unauthorised modification
- Accidents, collisions, vandalism or intentional damage
- Road debris, stone impacts, scratches, chips or other road hazards
- Normal wear and tear
- Gradual ageing or changes considered normal for the product
- Environmental contamination or exposure
- Extreme conditions outside the product's intended use
- Use of incompatible chemicals, coatings, cleaners or maintenance products
Also excluded unless confirmed in writing
- Installation labour
- Product removal
- Reinstallation
- Vehicle or surface preparation
- Shipping or transportation costs
- Customs duties, taxes or related charges
- Downtime or loss of use
- Loss of revenue or business
- Incidental, indirect, special or consequential damages
All claims are subject to review and approval by Conergies. Where a claim is approved, the remedy is limited to replacement product or another remedy specified under the relevant product warranty. A replacement does not reset or extend the original warranty period.
Colour PPF warranty zones
Zones in full.
The warranty zone is based on the installation location, regardless of where the product was purchased, supplied, invoiced, shipped or registered. These classifications are established specifically for Conergies warranty purposes and may differ from conventional geographic classifications.
Zone 1
10-year Colour PPF warranty
Europe
Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City.
North America
Canada and the United States of America, including all U.S. states and the District of Columbia.
Note
For Conergies warranty purposes, Russia and Turkey are separately classified under Zone 3.
Zone 2
8-year Colour PPF warranty
North and Central America
Mexico, Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama.
Caribbean
Antigua and Barbuda, Bahamas, Barbados, Cuba, Dominica, Dominican Republic, Grenada, Haiti, Jamaica, Puerto Rico, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Trinidad and Tobago.
South America
Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela.
Oceania
Australia, Fiji, Kiribati, Marshall Islands, Micronesia, Nauru, New Zealand, Palau, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu.
Other
Greenland.
Zone 3
5-year Colour PPF warranty
Scope
Africa, the Middle East, East Asia, Southeast Asia, South Asia, Central Asia and Russia.
Middle East
Bahrain, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Syria, Turkey, United Arab Emirates, Yemen.
Asia
China, Japan, Mongolia, North Korea, South Korea, Taiwan China, Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand, Timor-Leste, Vietnam, Afghanistan, Bangladesh, Bhutan, India, Maldives, Nepal, Pakistan, Sri Lanka, Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan, Uzbekistan.
Africa
All countries and territories located within Africa.
Other
Russia.
Important zone conditions
If a vehicle moves.
Moving, exporting or relocating a vehicle or protected surface after installation does not automatically change the warranty period established at the time of installation and registration.
Where a product is installed in one warranty zone and then used primarily or permanently in a more demanding zone, Conergies reserves the right to review the applicable coverage based on the actual location, environmental exposure and usage history.
If a country or territory is not specifically listed, Conergies reserves the right to determine the applicable zone based on geographic location, UV intensity, temperature, humidity, prolonged heat exposure, seasonal climate, environmental contamination and expected product exposure. Unless otherwise stated in writing, a later change to the zone structure will not retroactively reduce the valid warranty period of a product registered before the updated classification took effect.
Making a claim.
Send us your order details, installation records and photographs and we will take it from there. Claims for film supplied by Conergies Europe are handled by our team directly.
Start a Warranty Claim